While trying to run the payroll operations or sending the paychecks online using the QuickBooks program, users often encounter the QuickBooks error PS038. Do you get this error as well? If so, don’t worry! It’s a common error, and you can address it by performing some basic troubleshooting, which this blog will discuss. Certainly, using QuickBooks Desktop for payroll operation requires the latest and updated payroll tax tables. However, one of the main reasons for facing this error is these outdated payroll tax tables.
Now, continue reading this quick post to learn more about this error, why it occurs, and the methods to help you resolve this error permanently.
Call at +1-866-500-0076 and get in touch with the QuickBooks IT experts of QuickBooks SupportNet for professional assistance and help.
What Defines the QuickBooks Error PS038?
As just discussed, the QuickBooks error PS038 is a payroll issue that arrives when users try to send their paychecks online or perform regular payroll processes. This error arrives to the users along with a message reading, “You’ve retrieved the latest payroll update and validated your Payroll subscription.
Whenever users encounter this payroll error and fail to send the paychecks online, they might notice that the paycheck is stuck as “Online to send.” Apparently, you might fail to process payroll on the QuickBooks Desktop if these paychecks are stuck. That’s why it’s crucial to immediately perform the basic troubleshooting and fix this issue.
Why Do Users Face QuickBooks Payroll Update Error PS038?
Users might encounter the QuickBooks payroll update error PS038 due to the following reasons:
• Running an outdated QuickBooks Desktop software is one of the significant causes of your paychecks being stuck within the system.
• Another reason could be the Windows Firewall settings that might be blocking the QuickBooks services and communication with the server.
• Make sure your QuickBooks Desktop has the latest and updated payroll tax tables. Otherwise, the outdated ones can trigger the QuickBooks error PS038.
• Incorrect billing details or credit card information can also prominently prevent users from running the payroll operations on QuickBooks.
• Corrupt or damaged payroll data can also bring the payroll update error code PS038 to QuickBooks Desktop.
You can also consider visiting this page to use the QuickBooks Install Diagnostic Tool. It helps resolve file and system component issues affecting installations and updates.
Effective Solutions to Fix QuickBooks Payroll Error PS038
Follow the methods below to easily fix the QuickBooks payroll error PS038. Carefully undertake the given steps:
Fixing Method 1 – Find and Rectify the Paycheck Stuck as “Online to Send”
As discussed above, the stuck paychecks within the system are a significant cause of the PS038 error in QuickBooks. To fix it, perform the steps below:
1. The first step is opening the QuickBooks application and then moving to the Edit tab.
2. Next, choose the Find tab, and then click the Advanced option. Afterward, move to the Choose Filter tab and then search for the Filter list alternative.
3. Afterward, choose the Detail level tab and then search for the Filter list. Now, select the Detail level button, and then hit the Summary Only option.
4. Following this, move to the Choose Filter tab and then search for the Filter list again. From here, choose Online to send an alternative.
5. Now, hit the Find tab, and then tick-mark all the boxes next to the unsent paychecks and QuickBooks error PS038.
Fixing Method 2 – Utilize the Quick Fix My Program Tool
Sometimes, the QuickBooks program itself is responsible for triggering payroll problems such as error code PS038. To fix such notable program issues, there’s a tool available within the QuickBooks Tool Hub, which is the Quick Fix My Program. Run this tool to address the issue by using the prompts below:
1. Initially, you must install the QuickBooks Tool Hub by downloading the setup file QuickBooksToolHub.exe from the official Intuit website.
2. Next, save this download while on your system’s local desktop location. Now, double-click this file to open, and then perform the given instructions within this file.
3. Also, agree to the license agreement, and then choose the Install button to begin the Tool Hub installation.
4. Once it is over, click the Finish option and then close all the open tabs. Right after this, restart your system, and open the Tool Hub.
5. Now, move to the Program Problems tab and then access the Quick Fix My Program alternative.
6. Right after this, let the tool run and fix all the respective QuickBooks program-related issues. Once the tool has been repaired, click the Finish option and restart your computer.
7. Finally, try to run payroll or send paychecks online on QuickBooks. If the software still displays the same QuickBooks error PS038, let the next troubleshooting method help you fix it.
Fixing Method 3 – Run the Verify and Rebuild Data Utilities
The available Verify and Rebuild data utilities within the QuickBooks software can effectively help users fix possible data-related issues. Certainly, the data damage could also make paychecks stuck online within your system, further provoking issues like error PS038 in QuickBooks. To fix it, you must use the prompts given here:
1. Initiate this quick method by first closing all the tabs and opening your QuickBooks payroll program.
2. Herein, move to the File tab, and then from the drop-down menu, choose the utilities alternative. This will bring another drop-down menu, from where you must opt for the Verify data tool.
3. Now, let this tool verify the issues related to data integrity. However, if there’s any issue, start running the rebuild data tool.
4. Again, go back to the File menu, choose the Utilities option, and then opt for the Rebuild data tool.
5. By this, you will be asked to create the data backup file and then begin rebuilding the data.
6. Finally, choose the OK option, and that’s it. Restart your system, and start processing your payroll using QuickBooks Desktop.
The Bottom Line!
Managing company payroll has never been so effortless before the introduction of the QuickBooks Desktop program. Unfortunately, issues like QuickBooks error PS038 may arrive out of nowhere and leave users in a panic situation. However, by performing the basic troubleshooting methods discussed above, one can fix such payroll problems. For professional assistance, you can call +1-866-500-0076 and get in touch with the experts at QuickBooks SupportNet.
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