Keeping your QuickBooks Desktop payroll system updated is vital for accurate tax calculations and compliance with regulations. But sometimes, an error code – 15107 – can pop up and prevent these crucial updates from installing. This error often indicates a glitch with payroll updates specifically, and the reasons can range from outdated software to security settings. Don’t worry; this guide will shed light on the causes of QuickBooks error 15107 and provide easy-to-follow solutions to get your payroll updates back on track.
Causes of the Payroll Error 15107
Error 15107 throws a wrench into the process of updating your QuickBooks payroll system. Here are some common culprits behind this error:
- Corrupted Payroll Update Files: Damaged files essential for payroll updates can trigger this error, hindering the update process.
- Outdated QuickBooks Desktop: An older version of QuickBooks Desktop might lack compatibility with the latest payroll updates.
- Internet Connectivity Issues: A weak or unstable internet connection can disrupt the download of payroll updates.
- Firewall or Security Software Interference: Overly cautious firewalls or security software might block access and prevent downloads further, leading to QuickBooks error 15107 or QuickBooks Error 15106.
- Incorrect Payroll Subscription or Service Key: An invalid service key or expired payroll subscription can prevent the download of payroll updates.
Fixing Error 15107: Step-by-Step Solutions
Now that we’ve identified the potential troublemakers let’s explore solutions to resolve error 15107 and ensure successful payroll updates for your QuickBooks Desktop:
Solution 1: Run Updates as Administrator
- Close QuickBooks Desktop and any open company files.
- Right-click on the QuickBooks Desktop icon and select “Run as administrator.”
- Click “Yes” if prompted for permission to make changes.
- Navigate to Help > Update QuickBooks Desktop.
- Select “Update Now” and check the “Reset Update” box.
- Click “Get Updates”. This should download and install the updates with administrator privileges.
Solution 2: Update QuickBooks Desktop
- Go to Help > Update QuickBooks Desktop.
- Click “Update Now” and check the “Reset Update” box.
- Click “Get Updates” to download and install the latest updates for QuickBooks Desktop itself.
Solution 3: Verify Internet Connection
- Run an internet speed test using a reliable online service to check your internet connection strength.
- Restart your router and modem to refresh the connection.
- Try connecting to a different network (if available) to isolate the issue.
Solution 4: Configure Firewall or Security Software
- Review your firewall or security software settings.
- Add exceptions to allow QuickBooks Desktop to access update servers specific to payroll updates.
- Temporarily disable your firewall or security software as a last resort (remember to re-enable it afterward).
Solution 5: Verify Payroll Service Key and Subscription
- Go to Employees > My Payroll Service > Manage Service Key.
- Ensure your Service Name and Status are correct and active for payroll services.
- If necessary, contact your payroll service provider to verify your subscription status.
Solution 6: Repair QuickBooks Desktop (Last Resort)
If none of the above solutions work, consider repairing QuickBooks Desktop. This can fix corrupted program files that might be causing the update issue. Refer to QuickBooks documentation for specific instructions.
Conclusion
By following these steps and understanding the potential causes of the QuickBooks error 15107, you should be able to update your QuickBooks payroll system successfully. Remember to back up your data before making any major changes, and consult your IT department for guidance on firewall/security software configuration if needed to ensure your payroll system stays up-to-date and compliant
