July 24, 2024
Customer Journey Mapping as the first step in CX
Companies who do great in customer experience drive revenues 4% to 8% higher compared to their competitors in the market. In today’s very competitive business environment, customer experience has become a very key battleground. But the big question is how exactly should firms drive a real transformation in customer experience in this digital age? Well,…
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July 16, 2024
10-Step Checklist for Selecting the Perfect Outsourced Customer Support Partner
Before you start looking for the ideal outsourcing Customer Support partner, you should have a clear idea of what you want. The value, scope, and timeline of the process are all important considerations. In today’s competitive business landscape, many companies recognize the advantages and cost savings of outsourcing some or all of their call centre…
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