Tag: contact center speech analytics

Solving Process related Bottlenecks with Dataplatr: Increasing Efficiency with contact center analytics services

Call centers play a vital role in handling the customer queries and enable organizations to provide efficient service, but process related bottlenecks lead to inefficiency in call center operations. Agents face difficulties in handling the service calls due to inefficiencies in queue management, routing delays, or absence of streamlined workflows, these performance inefficiencies create long…