Tag: Customer Journey

AITech Interview with Piers Horak, Chief Executive Officer at The ai Corporation

AITech Interview with Piers Horak, Chief Executive Officer at The ai Corporation

Piers, congratulations on your appointment as the new CEO of The ai Corporation. Can you share your vision for leading the organization into the fuel and mobility payments sector? Our vision at The ai Corporation (ai) is to revolutionise the retail fuel and mobility sector with secure, efficient, and seamless payment solutions while leading the…

Customer Journey Mapping as the first step in CX

Customer Journey Mapping as the first step in CX

Companies who do great in customer experience drive revenues 4% to 8% higher compared to their competitors in the market. In today’s very competitive business environment, customer experience has become a very key battleground. But the big question is how exactly should firms drive a real transformation in customer experience in this digital age? Well,…

Seizing Opportunities in the Cognitive Revolution Through AI-Powered Branding

Seizing Opportunities in the Cognitive Revolution Through AI-Powered Branding

Generative AI technology like ChatGPT has brought the world one step closer to the futuristic society envisioned by forward-thinking science fiction writers. But will this future be a utopian or dystopian one? Time will tell. In the meantime, businesses must understand and leverage AI’s burgeoning influence over the zeitgeist to build favorable public sentiment about…

Marketing Reimagined: The Power of Women and Generative AI

Marketing Reimagined: The Power of Women and Generative AI

Empowering Change: Women Leading the Generative AI Revolution in Marketing for International Women’s Day Shaping the Future: Women Leaders Spearheading Generative AI and Marketing Innovation for International Women’s Day Celebrating Women Leaders Shaping the Future of Marketing with Gen AI “Inspire change” sets the tone for this year’s International Women’s Day theme. It’s a fitting…

Three Innovative Ways for CIOs to Enhance the Customer Experience in Modern Business

Three Innovative Ways for CIOs to Enhance the Customer Experience in Modern Business

Over the last few decades, innovative technologies have changed the future of business dynamics. Therefore, every industry uses the latest technologies to move forward, and CIOs are responsible for driving such technological changes within organizations. According to Globe Research, it has been witnessed that more than 27.7% of digital transformation for better customer experience (CX)…