Tag: Customer Service

AI and Data Security: What to Expect in 2025

AI and Data Security: What to Expect in 2025

The speed at which cyber attackers are moving presents some massive challenges that organizations must be prepared for in the coming year, especially as innovations like generative AI continue to proliferate. It’s no surprise as generative AI matures and is adopted by more enterprises that threats against data security will continue to grow. We already…

Ai in Customer Service: How is it a beneficial idea?

Ai in Customer Service: How is it a beneficial idea?

Introduction Date : 7th Apr 2025, Original Source : (https://medium.com/@elijah_williams_agc/ai-in-customer-service-how-is-it-a-beneficial-idea-0c4f80d350b6)Artificial Intelligence in customer service looks like a bot collaborating with a human agent, where the bot assists the customer care representative in finding better answers while the agent helps the customer. According to the most recent AI statistics, which is the newest type of AI,…

Handling Holiday Customer Traffic with AI

The holiday season brings a significant surge in demand for customer service, driven by the rise of online shopping. Businesses increasingly turn to artificial intelligence (AI) and automation to bridge the gap in support during these high-pressure periods. With AI-powered tools like chatbots and automated systems, companies can handle demand spikes effectively without compromising performance….

AITech Interview with Dev Nag, CEO of QueryPal

AITech Interview with Dev Nag, CEO of QueryPal

Dev, can you start by sharing the journey that led you to establish QueryPal and what inspired you to focus on transforming customer support through AI-powered ticket automation? The journey to QueryPal began with my experiences at Google and PayPal, where I saw firsthand the challenges of scaling customer support. I realized that while AI…

Customer Journey Mapping as the first step in CX

Customer Journey Mapping as the first step in CX

Companies who do great in customer experience drive revenues 4% to 8% higher compared to their competitors in the market. In today’s very competitive business environment, customer experience has become a very key battleground. But the big question is how exactly should firms drive a real transformation in customer experience in this digital age? Well,…

Leslie Kanthan, CEO and Founder at TurinTech AI – AI-Tech Interview

Leslie Kanthan, CEO and Founder at TurinTech AI – AI-Tech Interview

Leslie, can you please introduce yourself and share your experience as a CEO and Founder at TurinTech? As you say, I’m the CEO and co-founder at TurinTech AI. Before TurinTech came into being, I worked for a range of financial institutions, including Credit Suisse and Bank of America. I met the other co-founders of TurinTech…

Generative AI: AI Revolution in Credit Unions and Community Banks

Generative AI: AI Revolution in Credit Unions and Community Banks

A recent report from the Society for Human Resource Management (SHRM) and The Burning Glass Institute details how GenAI will have an outsized role on the banking and finance industries. The report lists Morgan Stanley, Bank of America and Northwest Mutual as some of the organizations that are most likely to capitalize on the implementation…

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